Supervisor Farrell to Introduce Neighborhood Notification Act to Create City’s First Centralized Notification System

SAN FRANCISCO – At today’s meeting of the San Francisco Board of Supervisors, Supervisor Mark Farrell will introduce the Neighborhood Notification Act to create the City’s first digital centralized notification system that will proactively alert residents through email and other electronic means about significant projects and permitting decisions that may impact their neighborhood. The Neighborhood Notification Act will direct the San Francisco 311 Customer Service Center to develop the City’s first centralized notification system. 

Supervisor Mark Farrell to Introduce Neighborhood Notification Act to Create City’s First Centralized Notification System

SAN FRANCISCO – At today’s meeting of the San Francisco Board of Supervisors, Supervisor Mark Farrell will introduce the Neighborhood Notification Act to create the City’s first digital centralized notification system that will proactively alert residents through email and other electronic means about significant projects and permitting decisions that may impact their neighborhood. The Neighborhood Notification Act will direct the San Francisco 311 Customer Service Center to develop the City’s first centralized notification system. 

“In the technology capitol of the world, San Francisco residents should have advance access to significant decisions or projects that may impact their neighborhood,” said Supervisor Mark Farrell. “The neighborhood notification system I am creating will be a one-stop shop online for any City resident who wants to be more informed about their neighborhood – from the development project next-door, to whether their regular Muni stop is being moved to a different location.” 

Supervisor Farrell has consistently heard from constituents inside and outside of his District inquiring about how they can be better notified regarding significant decisions and projects that are happening in their neighborhood. Currently, City residents and visitors must either call 311 to request more information about a specific decision or project, or contact the respective City Department responsible for that decision or project. Additionally, many of the City’s notices are only available to access in-person, or through standard mail. 

The centralized notification system will be in addition to, rather than in place of, other City official noticing requirements to ensure that City residents who do not have access to email or the Internet still receive City notices in-person, or through standard mail. The centralized notification system will cover significant projects and permitting decisions in the areas of:

  • Construction and infrastructure repair work; 
  • Public health and safety services and facilities; 
  • Environment; and, 
  • Transportation

“With the creation of our neighborhood notification system, we will bring access to San Francisco’s most important decisions and projects into the 21st century,” said Supervisor Mark Farrell. “We will also save significant City resources over time by allowing residents to be notified through electronic means, and by allowing them to opt-out of receiving traditional standard mail notices.”

The centralized notification system will be created in two-phases. The first phase of the system will be the creation of a website where members of the public can find information on City projects and permitting decisions in each Supervisorial District. The target date for the creation of the website is six-months from the adoption of the ordinance. 

The second phase of the system will be the creation of a system where the City sends, by e-mail or other electronic means and on a periodic basis, information regarding significant projects and permitting decisions from the website to members of the public who proactively sign up for the service. The target date for the creation of the centralized notification system is twelve months from the adoption of the ordinance. 

Supervisors Farrell’s legislation will sit for the required 30-day hold, and will be scheduled in Committee in early Fall when the Board returns from its August recess. 

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